Booking Conditions

Booking Conditions

Your contract is with Isle of Man Event Services Ltd (registered in the Isle of Man no 123096C) a member of ABTA

1. Your holiday contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The inclusive holiday contract is with Isle of Man Event Services Ltd and commences on receipt  of deposit or payment in full. This contract is made on the terms of these booking conditions, which are governed by Manx Law, and the jurisdiction of the Isle of Man Courts.

If it has not been possible for you to have seen these terms and conditions, or cancellation charges were not made known to you at the time of booking and you are not happy to proceed, please return all documentation to us within seven days. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This option does not apply if your booking was made within 10 weeks of travel or where certain airlines and accommodation providers require full payment at the time of booking.

2. Holiday Payment

At the time of booking a deposit of £60 per adults and £30 per child is payable. The balance is payable 6 weeks before your holiday commencecs. If the booking is made within 6 weeks of your departure date, the full cost of the holiday must be paid at the time of booking

3. Booking Confirmation

A Booking confirmation with booking conditions will be posted to you and will have details of travel, accommodation and any holiday extras. Please check this information carefully. If you have any queries please contact 01624 664460.

4. Credit cards and Security

We accept Switch, Maestro, Visa, Visa Delta, Solo and MasterCard. We do not accept American Express (Amex) or Diners

5. Booking Amendments

If you wish to change any of the details of your holiday after we have sent the confirmation, you may be liable to any charges made by suppliers and a fee of £25 per booking to cover administration costs will apply.

If you wish to amend your booking you must call the reservations department on 01624 664460 and quote your booking ref number (e.g. EH2009020)

Please note that only lead passengers may make and changes and will be charged in accordance with our booking conditions.

Any changes are subject to availability.

6. Your Financial Protection - ATOL / ABTA

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We or the suppliers identified on your ATOL certificate, will provide you with the services listed on the ATOL certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the  non-provision of the services , including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For more information about financial protection and the ATOL Certificate click here

We are a member of ABTA which means you have the benefit of ABTA's assistance and code of conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection does not apply.

7. If we change or Cancel your holiday.

1. Within our control. In the unlikely event that we cancel or make major changes to your confirmed holiday, we will offer you an alternative. If we are unable to offer you an acceptable alternative holiday you may cancel completely and we will refund all payments already made.

2. Beyond our control. Should we be forced to cancel your confirmed holiday, or make major changes to it we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available or cancelling your booked holiday and receiving a full refund of monies paid, In all cases except where the major change arises due to reasons of force majeure, we will pay compensation as detailed in the table below. Minor Changes include alteration of your outward/return flights/sea crossing by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. Should we have to make minor changes to your holiday details you or your Travel Agent will be notified at the earliest opportunity.

3. Force Majeure. This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire and adverse weather conditions. Coastal resorts occasionally suffer from sea mists and fog. Should either your outward or return journey be delayed we recommend that you have sufficient funds to obtain additional meals and accommodation. Under certain circumstances these costs may be covered by insurance which is strongly recommended.

4. Travel delays. In the event of a delay to your departure, Isle of Man Event Services Ltd will assist as much as possible. Should your delay be greater than 12 hours, Isle of Man Event Services Ltd. will pay £20 for the first full 12 hours that a client is delayed, and £10 for each 12 hours thereafter, up to a maximum of £60 per person. This compensation will be paid provided you do not have any insurance cover offering the same or similar compensation scheme. This action will only be undertaken provided the delay has been caused by a direct result of strike, industrial action, or mechanical breakdown of sea vessel or aircraft.

8. Customer Complaints and Feed back

In the unlikely event that you experience a problem with your accommodation, you should immediately contact the hotelier or accommodation agent/owner in order that they be given the opportunity to resolve the problem to your satisfaction. If the problem cannot be resolved by the hotelier or accommodation agent/owner, you should contact Isle of Man Event Services Ltd by telephone on (01624) 664460 for assistance (answer phone service outside office hours). Should the matter still remain unresolved locally and you wish to take it up with us on return, the lead name on the booking should write to Isle of Man Event Services Ltd within 14 days quoting the booking reference and all relevant details concerning the complaint. We regret that we are unable to look into complaints concerning holiday accommodation if the above procedure has not been adhered to.

9. Photo ID

Photographic ID is required for all passengers traveling by air. A passport, driving license or any government endorsed document that includes personal photo ID.

For passengers traveling by sea – photo ID is not required. If traveling with a car on ferry we advise that you have your driving licence with you.

10. Privacy policy

All personal data collected via our website will only be used for the purpose of marketing holidays and travel offered by Isle of Man Event Services Limited and Manx Experience Holidays.

Consumers can also be removed from our mailing list at any time, on request.

Isle of Man Event Services Limited is registered under the Data Protection Act 1992

Isle of Man Events Services Limited
Manx Experience Holidays
15B Village Walk
Onchan
Isle of Man
IM3 4EB

Tel UK: 01624 664460
Tel Europe: 00 44 1624 664460
Fax: 01624 664461
Fax Europe 00 44 1624 664461
E-mail: info@events.com

11. Special Requirements

It is important to check that your special requirement can be arranged before you book. Please call 01624 664460 to check:

Special services include:

• Airport wheelchair assistance
• Disabled customers – advise on suitable accommodation and travel.
• Dietary requests
• Medical conditions
• Flight Seating
• Excess baggage – including ports equipment

12.Transfers

Transfers are a holiday extra and may be purchased prior to your holiday. For individuals and small groups our chosen Taxi services will meet you on arrival to take you to your accommodation and will then arrange a pick-up time or your return journey. For groups a coach transfer may be arranged.